Contact us
We are always on the lookout to support with integrated modeling projects. Please check the frequently asked questions (FAQs) listed and see if could help, or feel free to drop us an email with your concern or feedback.
❓FAQs
🔑 Account
How could I register the PIPES account?
The user registration function is available on PIPES now, you can go to PIPES Register to create the PIPES account.
🖥️ CLI
How to configure and ingest my project into PIPES?
Currently, the PIPES CLI is the primary method for project ingestion.
The project team is required to configure project metadata using TOML,
following predefined schemas. They then use the pipes CLI commands to submit the data to PIPES.
To facilitate this process, we provide TOML configuration templates for convenience.
The CLI raised errors when I tried to submit the Toml, how to deal with them?
In most cases, errors are related to schema validation. If this occurs, the API call will return an error message indicating which part of your TOML file failed validation. To resolve issues, you can:
- Use our test project template as a reference.
- Refer directly to the schema definitions in our PIPES API repository.
Or, reach out to us for assistance anytime.
🌐 Web
I could not login through the web with the temporary password in the invitation email, why?
PIPES supports user account creation via invitation email.
The invitation email with a temporary password is valid for 7 days. Once the temporary password expires, you will no longer be able to log in, and the "Reset Password" function will not work in this case. If this happens, please contact the PIPES Team for a re-invitation.
You can contact us via email at:
The PIPES team is always happy to help!